FAQ

Answer: We carry a wide selection of plumbing parts including faucets, valves, fittings, pipe connectors, toilet parts, shower components, supply lines, and repair kits for both residential and commercial use.

Answer: Yes, we stock many hard-to-find and discontinued plumbing parts. If you don’t see what you need, contact us—we may be able to special order it or recommend a suitable replacement.

Answer: Absolutely. Returns and exchanges are accepted within 30 days with proof of purchase, provided the item is unused and in its original packaging. Custom orders may be subject to restocking fees.

Answer: Our knowledgeable staff can help you identify the right part. Bring in the old part, or email a photo, or the make and model of your fixture—we’ll help you find an exact or compatible replacement.

Answer: Yes! Whether you’re a DIYer tackling a weekend project or a licensed plumber managing a job site, we’re here to help you find the right parts—fast.

Answer: Yes. You can email orders to us at orderdesk@pphc.ca

Answer: While we don’t provide in-house repair services, we work closely with local licensed plumbers and can refer you to trusted professionals in your area.

Answer: We stock a range of reputable brands including Kalia, Kohler, Blanco, Mr. Marble, Clean Touch, and more. Visit our full list of plumbing brands here.

Answer: Our store is open from Monday to Wednesday 9-6PM, Thursday & Friday 9-7PM, and Saturday 9-5PM. We are closed on Sundays and statutory holidays.